Only by creating a relationship based on trust can agile coaches be effective in aiding teams with an agile adoption. Joel Bancroft-Connors says the best start is actually to do nothing. Spend time observing the team first. This helps you understand the people and processes, which will help you determine the best course of action.
The desire to control comes through loud and clear in the way most people’s worth is measured by their company’s performance management process. When it comes to performance review time, these controlling phrases crop up anew. Many successful agile coaches have been dismayed to learn that, despite the amazing results their teams produced and despite the new clarity and purpose that pervades the workplace, measuring their contributions still includes phrases such as “Herd the cats.”
One of the new roles introduced by agile software development is that of the team coach. Until agile came along, coaches were confined to the executive suite or the sports field. As with any new role, it will take awhile before it is fully understood and scoped. Agile teams can—and do—exist without the coach role, but such teams do not necessarily achieve peak performance.