Tech support is notorious for having a bad reputation about their service, both on the receiving side and the serving side. Fortunately, the situation is improving, particularly in innovative organizations that are adopting an agile approach to tech support. Agile is helping customer service teams prioritize tasks, collaborate, and continuously improve. What can you do to be agile in your organization’s tech support?
Acquiring new skills is always admirable, and it can even help you find new opportunities in an increasingly competitive job market. By going in with a plan and organizing your self-improvement activities, you’ll be learning new skills in no time. Agile can help. Here's how forty-five minutes a day and a structured approach using kanban can set you up for success.
Unfortunately, many retrospectives are not productive. It may be that the discussions are unfocused, not enough data was gathered to be helpful for analysis, or the team concentrates too much on issues they can’t control. Retrospectives should be a key part of an agile process for helping the team improve. Here are five tips that will help you have more valuable retrospectives.
There's something ironic about starting an agile transformation by spending six months creating a detailed transformation plan. We have to move away from a prescriptive playbook and toward a more responsive transformation model. Why not use the agile transformation as your first opportunity to be agile?
So you think you know Scrum? Using the whimsical notion of farm animals and light-hearted visuals, take a refreshing review of the entire Scrum lifecycle as an intuitive set of roles, responsibilities, and handoffs. Particular attention is placed on what the ScrumMaster and product owner are expected to do at each handoff.
It didn't take long for Stacia Viscardi to realize that as effective as agile can be, a plan-driven mindset may not be the best approach for every project or every team. Breaking the rules and embracing whatever it takes to motivate the team to get a project to doneness—and delighting the customer along the way—is a much better approach, even if it means breaking away from fixed iterations.
In this FAQ column, Arlen Bankston defines the roles of Scrum and kanban and describes how the two agile methodologies can be complementary, each ideal for different situations, or blended to achieve the desired outcome.
The software development field has been consumed with process management ranging from inflexible, predictive waterfall all the way to self-governing, adaptable agile approaches. You probably already utilize a specific process methodology on your projects, but have you considered adopting an evolutionary learning cycle process framework instead?
In this interview, Sanjiv Augustine, the president of LitheSpeed, sheds light on a handful of scaling frameworks, including the Scaled Agile Framework (SAFe), Large-Scale Scrum (LeSS), and the simple scrum of scrums meeting.
In this interview, Coveros CEO and agile instructor Jeff Payne discusses why you should make the move to agile, its many benefits, and how to transition. He also explains his SQE Training course, Fundamentals of Agile Certification.
In this interview, Cory Foy speaks about his upcoming presentation at Agile Development & Better Software Conference East, why choosing Scrum or kanban is similar to climbing a mountain, how organizational change is all about experimentation, and why companies should use Innovation Games.
In this interview with Dr. Charles Suscheck, Ken Schwaber, one of the signatories of the 2001 Agile Manifesto, describes the first days of Scrum, the biggest threats to agile, and the next big idea in the Scrum framework: evidence-based management.
Are you considering kanban but not sure how you’ll predict delivery without story points, velocity, and a burndown chart? Or are you part of a Scrum team but feeling like your team could benefit from improved flow within your sprints? In this session, join Julie Wyman and Hunter Tammaro as they explore key kanban metrics for measuring team flow and predictability. In the first half, they will introduce metrics including lead and cycle time, throughput, and the cumulative flow diagram. They’ll review what each represents, discuss easy ways to collect them, and show how they are similar and different from common waterfall and Scrum metrics. In the second half of the session, Julie and Hunter will provide a couple of different sample sets of these metrics for you to work in small groups, practicing how to read them in order to find opportunities for team improvement.
Agile is on everyone’s minds today, as more and more organizations are eager to reap the benefits of rapid iterations using customer-centric approaches. Organizations tend to run to Scrum first because it is the most recognized agile framework. But is Scrum always the right answer for a...
“How absurd! She swallowed a bird. She swallowed the bird to catch the spider. She swallowed the spider to catch the fly. I don't know why she swallowed the fly. Perhaps she'll die.” The silly nursery rhyme teaches a serious lesson. Because software products are complex, we seek to manage...
It is challenging—if not impossible—to find local experts in low-level Linux or specific open-source software projects. However, this isn’t a challenge with a fully-distributed organization which has this talent worldwide. So the challenge becomes how to effectively manage, motivate, and...