The Latest

Never underestimate the divisive power one person can have on an entire team. One team member with a bad attitude can affect overall productivity, communication, and job satisfaction. This week, Lori Howard offers some direct, decisive solutions for handling these "de-jellers" before they ruin your otherwise cohesive team.

It is key to remember that change will always be required. An effective test organization must always be prepared to handle change. As a reminder, here is list of key elements to keep in focus for implementing a proactive and effective change strategy.

Customers don't always know what they want. That's a given. But even if they do know, they may not always be able to communicate it clearly. That's also a given. Given these givens, you have a much better chance of comprehending your customers' needs and concerns if you're a skilled information-gathering skeptic.

A word from the editor.

Sean Beatty explains what a deadlock is and why testing probably won't catch it.

You want to know exactly what your users in the field are experiencing. In most cases, they aren’t going to take the time to tell you. Maybe the solution is automated data collection.

You may deserve a promotion to management, but are you prepared for the challenges that next level may bring? Find out how practicing managerial skills on your technical tasks can help ease the transition.