communication

Articles

Person solving a Rubik's cube Eliminate Fake Certainty and Solve the Real Problem

Too often, customers have a “fake certainty” about the problems they want to solve. They might not have defined the real problem, but they have frequently defined the solution anyway. The risk is that we might build the wrong thing. When the product owner works with the customers to define the problem, then works with the team to define the solution, everyone can win.

Johanna Rothman John Le Drew
Testing team standing around a computer and smiling 3 Methods for Better Communication and More Effective Testing

Successful delivery of software requires the entire team, so it’s imperative that everyone choose their words carefully so they convey what they really mean, are sensitive to others’ feelings, and consider all aspects of a problem. Here are three questions to remember when communicating about your software testing projects to ensure you’re considering the power of words.

Ajay Balamurugadas
Sticky notes on cabinet doors Applying Agile to Life: Taking Retrospectives outside the Workplace

A lot of what agile teams do can be used effectively outside software development teams, and even outside the typical business organization. For instance, retrospectives and the practice of talking about what went well, what you should keep doing, and what can be improved can be applied anywhere—even to families. Read on to learn how to bring continuous improvement into your daily life.

Ben Kopel
The Space Shuttle Challenger launch Prevent Disaster by Righting Cultural Dysfunction on Your Team

The space shuttles Challenger and Columbia were two of NASA's biggest disasters. Investigations into these accidents discovered the engineering issues responsible, but management practices and cultural barriers also were found to be contributing factors. Does your organization have a healthy culture that lets you safely voice concerns? It could help you prevent tragedy.

Payson Hall

Interviews

Marcia Buzzella Improving Communication and Social Skills: An Interview with Marcia Buzzella
Video

Marcia Buzzella, an independent leadership consultant and strengths coach, discusses the importance of communication and social skills in a business atmosphere. She offers advice on tools to recognize your weaknesses in those areas and how to work toward improving your effectiveness.

Jennifer Bonine
Jess Agile Improv Agile, Improv, and Learning How to Fail: An Interview with Jessie Shternshus
Podcast

In this interview, Jessie Shternshus, the owner and founder of The Improv Effect, explains the similarities between agile development and improvisation. She details how, in both cases, team members need to learn how to support each other, build on work, and be comfortable with failure.

Josiah Renaudin
Selena Delesie Leadership Lessons to Bolster Your Software Team: An Interview with Selena Delesie
Video

In this interview, visionary speaker Selena Delesie explains how successful teams embrace specific principles, including listening deeply, believing people truly matter, having an addiction to learning, serving others, flowing through change, moving through fear, and following joy.

Jennifer Bonine
TJ Usiyan How Ideas and Assumptions Impact Applications: An Interview with TJ Usiyan
Podcast

In this interview, TJ Usiyan, an instructor with Iron Yard, talks about whether development and testing teams need to be on the same page. He also explains how subjectivity influences our systems and applications and why teams overlook subjectivity.

Josiah Renaudin

Conference Presentations

Getting Your Message Across: Communication Skills for Testers
Slideshow

Communication is at the heart of our profession. No matter how advanced our testing capabilities are, if we can’t convey our concerns in ways that connect with key members of the project team, our contribution is likely to be ignored. Because we act solely in an advisory capacity, rather...

Thomas McCoy, Australian Department of Social Services

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