Benefits from Implementing a Process Improvement Program

David Putnam, U.S. Air Force

Faced with stiff competition and declining budgets, many organizations must determine what they expect in return on investment (ROI) from implementing a process improvement program. In this presentation, you will explore the need to baseline your activities and begin a measurement program at the start of your process improvement activities. Learn some of the basic measurements and metrics used at Hill AFB in their own software development activities.

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