How to Win Friends and Influence People - and Deliver Quality Software

Andy Kaufman, Institute for Leadership Excellence & Development, Inc.

Since first published, Dale Carnegie's How to Win Friends and Influence People has motivated generations of aspiring leaders to polish up their people skills. Yet imagine the reaction of a typical software quality assurance or test professional opening the book and reading the first principle: Don't criticize, condemn, or complain. "Don't criticize? Isn't that a tester's job!" They turn to the next chapter to find: Give honest and sincere appreciation. "Honest feedback, perhaps, but appreciation with the buggy code we get from the developers?" Concerned, they check out the third chapter: Arouse in the other person an eager want. "Now wait a minute. That sounds like something that would get me called into HR!" It's easy to discount and even parody the lessons from Dale Carnegie's work. Yet Andy Kaufman shows how your success in helping your team deliver high quality software might just depend on your application of Carnegie's principles. Learn practical insights on topics such as how to handle challenging stakeholders, deliver difficult news, and even get those people in development to listen to you! Join us for this insightful and entertaining look at Dale Carnegie's timeless classic.

Upcoming Events

Apr 28
Jun 02
Sep 22
Oct 13