A Test Offshoring Model that Works

Brook Klawitter, USG, Corp.

USG is a Fortune 500 building products manufacturer with over fifty North American locations. USG has effectively managed to integrate their offshore and local test teams to provide support for a major ERP implementation and subsequent software releases. Brook Klawitter describes how they established a strategy for selecting work to be completed locally versus offshore; developed management capabilities locally and offshore; enhanced the technical and functional testing capabilities of the offshore team; and leveraged the strengths of each team to establish a culture of continuous improvement that encourages team member growth. Learn practical techniques to integrate an offshore team with your local test team, developers, and users. Find out how to select onshore and offshore team members who will be a good technical and cultural fit and learn ways to develop offshore team members for leadership roles.

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