Using Personas to Improve Testing

Robyn Edgar, Microsoft

Too often testers are thrown into the testing process without direct knowledge of the customers' behaviors and business process. As a tester, you need to think and act like a customer to make sure the software does-in an easy-to-use way-what the customer expects. By defining personas and using them to model the way real customers will use the software, you can have the complete customer view in designing test cases. Get the basics of how to implement customer personas, their limitations, and ways to create tests using them. See examples of good bugs found using personas while learning to write bug reports based on them.

  • What you need to know to develop customer personas
  • Use customer personas for designing test cases
  • The types of bugs found by using personas but missed by other techniques

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