One of the principles behind the Agile Manifesto is “At regular intervals, the team reflects on how to become more effective, then tunes and adjusts its behavior accordingly.” Unfortunately, many associate that practice with performing team retrospectives at the end of a sprint, or periodically in kanban. But if you seek to build a high-performing team, there are more improvement activities you should consider adopting.

Large companies traditionally have run software development projects so that after delivery, the project finished and the team dissolved. In the digital age, one might think the experience of running and delivering projects would be an advantage, but the legacy mindset and practices of corporate IT projects are actually a hindrance. Digital work needs to be ongoing, which requires a different management approach.

Scrum works well for collocated teams, but working with distributed teams brings its own different challenges. There should be some controls in order to prevent instability, ambiguity, and tension from turning into chaos. As the ScrumMaster is the servant leader of the team, here are four important initiatives the ScrumMaster can take to guide their teams—the four C’s of managing distributed agile teams.

Many organizations have problems with consistently tracking and measuring system outages. Issues aren't logged, admins make changes to systems without going through change management, and a high number of issues turn out to be recurring problems. Implementing a performance measurement process calculates system reliability and can help you improve consistency.