Test-driven development (TDD) is a skill that takes patience to master-you can’t learn it reading a book. As with learning any new language, to gain fluency you need to practice TDD with competent coaching and lots of hard work. Many well-intentioned programmers try and finally give up on TDD because they never develop the fluency it requires. On stage, Llewellyn Falco leads a live TDD demonstration, talking through the process and microsteps of: (1) studying a feature, (2) creating an initial test, and (3) iteratively developing the related test code and feature code until the feature is completely programmed. Watch how to iteratively write a test, see it fail, and then write the feature code to make it pass. After explaining the theory behind the particular TDD technique used, Llewellyn leads participants in testing progressively more complex objects and scenarios.

Almost daily, we see reports of software failures that harm enterprises and impact the brand, putting testing organizations and their efforts in the spotlight. Fortunately, testers are now in one of the most exciting times in the software industry’s history!

We all have managers above us with whom we must deal-and how we deal with them requires skill and practice. To be successful and help a team be its best, you, as a test manager, need daily practice at managing your manager(s). Using an "arms length" viewpoint of gaming, Jon Hagar examines seven situations in which you may need to win in order to get what you want and what your team needs. But not all games can be won or at least not in exactly the way we might want to win them. The test management game is about positive intent, taking the high road-you do not have to cheat-and knowing when to bet and when to fold your cards.

• You want a promotion or even your manager's job. What can you do?
• Your manager sets impossible schedule or budget goals. What can you do?
• A manager is not listening to the test information. What can you do?

Internal test metrics--test progress, defect density, and TPI/TMM measures on process improvement-do not reveal the complete picture of test value and success. By comparing common test metrics with those found in the Balanced Business Scorecard--financial, customer, internal, and learning/innovation metrics-we see the need to also report financial and customer measures. Some of these measures are quantitative (such as profits), and others are more qualitative (for example, customer satisfaction). Learn to measure the financial impact of testing through productivity metrics and measures of how testing affects the total cost of quality. Include in your reporting qualitative assessments such as the customers' perception of the usefulness of testing, the visibility of testing on projects, acceptability measures, and estimation accuracy.

• Set measures for all viewpoints of testing's value and success