Howard Smallowitz, PMP®, is an ITIL-certified and PMI-certified project manager. He currently is a first-line manager overseeing a group of IT architects that design and implement service management solutions for some of the world’s largest governments and corporations. He has been with IBM for more than a decade, during which he has done everything from chairing a baseline control board, to training people around the globe on systems engineering tools and methodologies. He is also a dance instructor in Austin, TX, where he teaches swing, Latin, country-western and ballroom dancing. He is a widely-published author, who also enjoys bicycling, birdwatching, and writing about himself in the third person. He has worked at IBM for ten years and can be reached at [email protected].