Louis J. Taborda explains that in order to be successful, we need to be able to embrace both change and complexity while being agile. The more quickly we develop software and the greater the sophistication of the solutions we build, the more difficult it is to maintain agility.

Even though you employ the best testing processes, techniques, people, and tools, the overall effectiveness of your testing effort will always be bounded by your organization's commitment to quality. Cliff Morehead describes techniques he uses for assessing an organization's quality culture and shares approaches for influencing positive cultural change. Organizations have two major dimensions that determine if change takes hold: the driving force-top-down versus bottom-up-and the quality focus-externally oriented versus internally oriented. Cliff discusses specific tactics you can use to increase the effectiveness of your test improvement efforts for different organization types, with a focus on how front-line team members can influence their organization's culture. Take back the lessons Cliff has learned from his experiences in improving testing-what has worked for him and what hasn't.

Establishing a structured review process offers a simple yet cost effective way to identify, document, and correct requirements and design defects before they create problems later in the project. Chris Clark shares the Peer Review Process that PepsiCo implemented and that continues to operate successfully today. Chris has worked within PepsiCo to ensure that the process is fully integrated into their development lifecycle. He shares tips on how to keep the process alive and how to increase process visibility by leveraging metrics captured during the reviews. Learn about the types of peer reviews-informal walkthroughs and technical inspections-and the role of testing in the review process. See real world examples of peer review results and how the process is being used to improve the value of testing at PepsiCo.

One of the biggest management myths is, “I must treat everyone the same way.” Nothing could be further from the truth. Everyone has different goals for their career, and those change over the course of a career.