agile transition

Articles

Tech support representative at a desk with several computer monitors How to Implement an Agile Methodology into Tech Support

Tech support is notorious for having a bad reputation about their service, both on the receiving side and the serving side. Fortunately, the situation is improving, particularly in innovative organizations that are adopting an agile approach to tech support. Agile is helping customer service teams prioritize tasks, collaborate, and continuously improve. What can you do to be agile in your organization’s tech support?

Ashley Wilson's picture Ashley Wilson
Person holding a sparkler with fireworks in the background Top 10 AgileConnection Articles of 2019

Agile isn't something you can adopt through tooling; you have to adhere to agile principles every step of the way. The top articles from 2019 show that people were looking to enhance and advance their agile practices, with popular topics including how to empower your team throughout agile adoption, using metrics to improve, refining Scrum practices, and scaling agile. Check out this roundup for ways to boost your agile operations.

Beth Romanik's picture Beth Romanik
Person taking a sticky note with testing activities on it off a backlog wall Tackling Testing Challenges in an Agile Transition

Even though jumping onto the agile bandwagon is tempting for businesses, it is not always easy, and a transition to agile is likely to come with a slew of challenges for testing in particular. In order for agile to enable delivery of quality products at speed, testing has to begin much earlier in the process than ever before. Enabling certain practices will help your organization achieve a more successful transition to agile testing.

Hemanth Yamjala's picture Hemanth Yamjala
Distributed teams pointing out their locations on a map Leveraging Agile in a Nearshore Software Development Environment

Nearshore software development—or working with teams in similar time zones—have different challenges from teams that are collocated. They might find it easier to work in a traditional, hierarchical structure, but agile practices are actually still an ideal way to work through these challenges. Here's how an agile mindset can help nearshore development teams improve communication, organization, and processes.

Marcelo Lopez's picture Marcelo Lopez

Better Software Magazine Articles

Cover of the Summer 2018 issue of Better Software magazine Great Big Agile: An OS for Agile Leaders

Following agile ceremonies may make an organization feel good, but that’s only a start. “Great big agile” requires leadership at all levels to focus on self-organization and empowerment as a universal framework.

Jeff Dalton's picture Jeff Dalton
DevOps and the Culture of Code DevOps and the Culture of Code

Migrating an organization to continuous integration requires adoption new processes, tools, and automation. DevOps relies on dramatic culture change to encourage total transparency and collaboration among all project stakeholders.

Patrick Turner's picture Patrick Turner
Agile Outside the Development Team Agile outside the Development Team

Most developers have tough encounters with business-oriented nondevelopers. An expert business analyst shows how an understanding of each others’ perspective will result in project success.

Ron Healy's picture Ron Healy
How Agile Has Shrunk Documentation How Agile Has Shrunk Documentation

Agile teams enjoy focusing their time on product features while keeping documentation to a minimum. But every team needs to consider what documentation is really needed. How much is enough?

Sandeep Maher's picture Sandeep Maher

Interviews

Wilson Mar Retooling and Retraining in the Era of AI: An Interview with Wilson Mar

Wilson Mar, systems architect at McKinsey & Company, discusses the age of AI, saying the best way to stay with the times is to be a risk-taker and a nonconformist. He talks about who the modern Luddites are and says companies need to recognize and accept different modes of communication in order to keep jobs in a time when technology is taking over.

 
Jennifer Bonine's picture Jennifer Bonine
8 Ways to Ruin Your One-on-Ones: An Interview with Jason Wick
Video

In this interview, Jason Wick, senior manager at MakeMusic, discusses his STAREAST presentation about eight ways you could be making your one-on-one meetings completely useless. He discusses in depth what he feels is the number one way to ruin these meetings: holding back on feedback. He also offers advice on how you can educate your team leader to avoid the pitfalls that lead to ineffective one-on-ones.

Jennifer Bonine's picture Jennifer Bonine
Agile Transformation 101: A Conversation with Adam Auerbach
Video

Adam Auerbach, VP of Quality Engineering at EPAM Systems, chats with TechWell Community Manager Owen Gotimer about how an inexperienced team can start its agile transformation, the value of stand-ups and retrospectives, and how to make remote teams feel more connected.

Owen Gotimer's picture Owen Gotimer
Bob Galen Strategic Leadership in Agile: An Interview with Bob Galen
Video

In this interview, Bob Galen, principal agile coach at Vaco Agile, talks about the importance of getting rid of silos by breaking down the barriers of “them and us” and becoming “we.” He also discusses the need for agile managers to steer away from a tactical management view toward a more strategic leadership view. That means leading their teams by setting expectations and guidelines and being available to help if needed, but ultimately just trusting their teams to get the job done.

Owen Gotimer's picture Owen Gotimer

Conference Presentations

Agile + DevOps East Build a Healthy Product Backlog with User Story Mapping
Slideshow

Successful agile software development depends on a healthy product backlog. Too often, teams attempting to adopt an agile methodology for a project with a new product owner struggle in their transition due to a sparse product backlog.

Bala Lakshminarayan
Agile + DevOps East Agile Actions for Facilitating Distributed Teams
Slideshow

Facilitating distributed team meetings can feel like having one arm tied behind your back and one eye covered. But you can free yourself of these constraints using other agile practices.

Mark Kilby
Agile DevOps West See the Forest, Not Just the Trees: Improving Quality and Flow in a Continuous Delivery World
Slideshow

There are many companies today implementing agile and DevOps practices, usually enabled by a microservices architecture. Most of them are focused on continuously delivering value to their customers within the boundary of a time-bound sprint. 

Ashwin Desai
Agile DevOps West Follow the Money: How to Talk to Executives about Agile
Slideshow

When agile transformations fail, many agilists blame their executives for not caring about or understanding agile. However, few people focus on the different languages that IT and business people speak, and the different outcomes that both sides desire.

Steven Granese

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